FAQ


Product/Company Questions

Who are you?

We’re a small start-up on a mission to create real food products that nourish bodies and enlighten minds. Read more about our company here.

What is your eating philosophy?

Simple, balanced nutrition with minimal environmental impact. We eat stuff that comes from nature. We don’t buy into diet fads. The best research studies show a balanced diet of whole foods, mainly organic plants, is the healthiest way to eat. In the words of the brilliant Guillaume Wolf, “There’s a major shift coming up. A lot of very large companies are going to fail in the coming decades. Why? They poison either the environment or their customers. When you kill people and/or the planet, we all notice.

What makes Pure Food Protein different/better than other protein powders?

This is why we’re the best protein powder. And if that’s not enough, here are 7 more reasons:

  1. We don’t use artificial chemicals, GMOs, gluten, corn, soy, dairy, or any animal products. Just clean, organic, real food ingredients.
  2. We only use natural, low temperature methods to make our protein powders, which preserves essential nutrients.
  3. We pack 20 grams of organic vegetarian / vegan / plant-based protein, 4 grams of BCAAs, and 3-4 grams of fiber into each serving.
  4. We don’t use any artificial sweeteners or highly processed “healthy” sweeteners. Instead, we use sustainable superfood plants with natural sweet flavor profiles like mesquite, vanilla, and a hint of stevia leaf.
  5. Pure Food Protein is one of the only protein powders in the world that contains a shelf-stable, plant-based, FDA-approved probiotic backed by 25+ clinical studies that show it can help support digestive and immune health (learn more).
  6. We give back. For every bag of protein powder purchased, we donate five meals to help feed hungry families (learn more).

We chose to build a product that competes on value, not price. For the money, you simply won’t find an organic, premium plant powder that offers as many health benefits as ours.

What are the ingredients in your protein powder?

Vanilla:

Organic pea protein, organic brown rice protein, organic hemp protein, organic vanilla, organic mesquite, organic lucuma, organic stevia leaf, and our probiotic, GanedenBC30 (Bacillus coagulans).

Raw Cacao:

Organic pea protein, organic brown rice protein, organic hemp protein, organic cacao, organic mesquite, organic vanilla, organic stevia leaf, and our probiotic, GanedenBC30 (Bacillus coagulans).

See a profile of all of our ingredients, including where they come from, how they’re made, and why they’re better on our Ingredients page.

Where are your ingredients sourced from?

Update: we’re currently in the process of switching our rice and pea protein suppliers to U.S.-based! As much as we’d love to source all our ingredients from the U.S., it’s simply not possible given the climate, cost, and growing conditions. We did, however, carefully choose our suppliers to ensure each offered the highest quality, organic product made in a sustainable, chemical- and heat-free manner. Learn more about where every one of our ingredients comes from on our Ingredients page.

How are your ingredients made?

We use a natural, low temperature, enzymatically sprouted method to extract our plant proteins. This preserves essential nutrients and helps keep our protein raw and healthy. Many companies use hexane, a dangerous chemical solvent that’s a byproduct of petroleum refining. We think that’s irresponsible and deceitful … and defeats the whole purpose of eating a “clean” protein powder. Even companies that don’t use hexane use high temperature processing methods, which destroys most of the healthy nutrients. Learn more here.

How many servings are in a bag?

Depends on how you want to use it. 1 scoop = 10 grams of protein and 2 scoops = 20 grams of protein. There are 32 scoops per bag.

How much does it cost?

$39.99 for a single bag or $31.99 when you subscribe for our autoship program (you can custom how often you want a bag and cancel any time). Free shipping regardless of which option you choose.

If your powder is organic, why don’t you have the organic seal on it?

We use organic ingredients but our product isn’t “certified organic” … yet. We just received our certification approval and should have the USDA organic seal on our bags by March, 2018.

Is Pure Food Protein allergen-friendly?

All Pure Food products are allergen-free. However, they’re not produced in a 100% allergy free facility (our manufacturer also processes wheat and tree nuts (almonds and coconuts). Check out our complete ingredients list on our nutrition facts labels.

What's the shelf life of Pure Food Protein?

2 years. If you store it in a cool, dry place even longer than that. We recommend refrigerating to preserve as many nutrients as possible. It is real food, after all.

How does Pure Food Protein taste?

It has an earthy, subtle, natural flavor with only a slight hint of sweetness (not overly sweet). It’s a little chalky on its own but blends perfectly in any smoothie recipe.

Does Pure Food Protein mix well with other fruits, vegetables, etc.?

Definitely. We recommend pretty much any plants and some healthy fats (seeds, nut butters) blended with water or plant milk and ice for the perfect protein shake. We’ll email you a whole bunch of recipe ideas before your order arrives.

What flavors do you offer?

Vanilla and Raw Cacao. We’re working on a third product and will hopefully release it in mid-2018. If you have other ingredients or flavors you’d love to see, email us (info@purefoodcompany.com).

What are the arsenic and other heavy metal levels of your protein?

Heavy metals like arsenic, lead, cadmium, and mercury are naturally present in water and soil, which means they’re in a lot of common fruit and vegetables. There’s been some concern over heavy metal levels in rice after a 2012 Dartmouth study showed inorganic arsenic may be linked to negative health effects.

The EPA has classified inorganic arsenic as a human carcinogen … NOT organic arsenic though. The FDA states, “The inorganic forms of arsenic are the forms that have been more closely associated with long-term health effects.” That is why we are committed to using brown rice ingredients that are manufactured in a way that ensures there is no notable inorganic arsenic level.

However, even though our protein powders fell well within acceptable limits, we decided to reduce the amount of brown rice protein in July, 2017 and released a new and improved version of Pure Food, which significantly reduced the heavy metal levels in our protein powders.

All of our proteins, including our brown rice protein, undergo extensive 3rd party testing to monitor heavy metal levels. Our ingredients meet standard levels set by organizations including the World Health Organization (WHO), CA Prop 65 Safe Harbor Levels, US FDA, European Union, and Canadian Natural Health Products Directorate.

Here are the current heavy metal levels in our protein:

Cacao

Heavy Metals

Arsenic

Cadmium

Lead

Mercury

Total (Parts Per Million)

0.015

0.199

0.053

0.04

Vanilla

Heavy Metals

Arsenic

Cadmium

Lead

Mercury

Total (Parts Per Million)

0.009

0.059

0.04

0.009

Is Pure Food Protein easy on the stomach?

Yes. We add 1 billion CFUs of probiotics to every serving of our protein. Our probiotic is the ONLY strain of its kind to be granted GRAS (Generally Recognized As Safe) approval from the FDA. It’s backed by 25+ peer-reviewed research studies that show its beneficial effects on gas and digestion, immune function, nutrient absorption, and more. You can read more about each of our ingredients, including our probiotic, on our Product page.

How often should I consume Pure Food Protein?

1-2 scoops each day is enough for most people. If you’re trying to pack on more muscle, 2 scoops a day will help you get there a bit faster.


Order Questions

When will I receive my order?

You’ll usually receive your within 4-5 business days for most U.S. states and 7-14 days for international orders. You can check the status of your order here (U.S. orders only).

Can I change or cancel my order?

Orders are processed and shipped fairly quickly so please contact us here immediately after placing your order if you have changed your mind. If we get your request before it’s processed we’ll do our best to modify or cancel it … no guarantees though.

Do you offer returns/refunds after I’ve received my order?

If you weren’t happy with your order, please contact us at info@purefoodcompany.com and we’ll send you a replacement or refund.

How do I contact you?

Visit our Contact page for our email address and phone number.

How do I subscribe?

Go to the Pure Food Protein Shop page then tap/click the “Subscribe & Save” button.

What are the benefits of subscribing?
  1. Save 20% on every bag.
  2. Get free Priority shipping.
  3. Customize your subscription frequency or change your flavor preference (when you pay by credit card).
  4. Cancel anytime.
When do I get billed for Subscribe & Save?

Once you place your initial order we’ll bill you every month on the same day. You can check to see when your next payment is due and cancel any time on your account page. If you want to change your next billing date, just email us at info@purefoodcompany.com.

How do I renew/change/cancel my subscription?

Go to your account page and click Subscriptions.

To put your subscription on hold, select “Put Subscription On Hold.” You can restart anytime without re-entering your credit card info.

To cancel, select “Cancel.” Note: if you plan on restarting your subscription at any point in the future, we recommend putting your subscription on hold (see above). Once you cancel, you’ll need to submit a new order and re-enter your credit card information.

If you have questions, email us at info@purefoodcompany.com.


Payment Questions

What type of payment do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, JCB) via our secure SSL payment gateway (more below about this). You can also use PayPal.

Is it safe to enter my credit card information on your website?

Absolutely. All credit card transactions are processed through the ultra-secure Stripe payment gateway (the same payment system used by Twitter, Pinterest, Kickstarter, and more). Stripe has been audited by a PCI-certified auditor and uses Secure Socket Layer (SSL) technology as well as HSTS. All card numbers are encrypted on disk with AES-256. For you tech-savvy folks, read more about why Stripe is one of the safest and best ways to pay online on their website.

I have a promo code, how do I use it?

You can apply your promo code on the Checkout page. Enter it in the box and click “Apply Coupon.”


Shipping Questions

Where do you ship to?

U.S., Puerto Rico, USVI, and Canada only at this point.

How long will my order take to ship to me?

4-5 business days, on average.

How do I contact you?

If you have a question about your order that you can’t find on this FAQ page, email us at info@purefoodcompany.com.