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RETURN Policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. We do offer refunds on up to 1 OPENED or UNOPENED item (without the need to return). If you purchased more than one item, we will refund you for the first OPENED item only and any remaining UNOPENED items, as long as you send the UNOPENED items back to us (at your expense). You can return any unopened products for an exchange. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange or refund.
Exchange requirements
The following criteria must be met to qualify for an exchange or refund after the first OPENED or UNOPENED item:
- Product is defective
- Product must be in original packaging
- Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
To start a return or exchange, you may email us (or call us at 877-692-2381) within 30 days of purchase.
PRIVACY POLICY
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Who we are
Our website address is: https://www.purefoodcompany.com. We are based in Michigan, USA and our products are manufactured in California and Georgia, USA.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Checkout process
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal and Stripe.
When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
By using Stripe, you may be storing personal data or sharing data with an external service. Learn more about Stripe’s privacy policy here.
WooCommerce Subscriptions
By using WooCommerce Subscriptions, you may be storing personal data and depending on which third-party payment processors you’re using to take subscription payments, you may be sharing personal data with external sources.
What we collect and store
For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.
What we share with others
What personal information your store shares with external sources depends on which third-party payment processor plugins you are using to collect subscription payments. We recommend that you consult with their privacy policies to inform this section of your privacy policy.
If you are using PayPal Standard or PayPal Reference transactions please see the PayPal Privacy Policy for more details.
Terms and conditions
These terms and conditions (“Agreement”) set forth the general terms and conditions of
your use of the (Your Domain) website (“Website” or “Service”) and any of its related
products and services (collectively, “Services”). This Agreement is legally binding
between you (“User”, “you” or “your”) and Pure Food Company (“Pure Food”),
“we”, “us” or “our”). By accessing and using the Website and Services, you
acknowledge that you have read, understood, and agree to be bound by the terms of
this Agreement. If you are entering into this Agreement on behalf of a business or other
legal entity, you represent that you have the authority to bind such entity to this
Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If
you do not have such authority, or if you do not agree with the terms of this Agreement,
you must not accept this Agreement and may not access and use the Website and
Services. You acknowledge that this Agreement is a contract between you and (Your
Brand Name), even though it is electronic and is not physically signed by you, and it
governs your use of the Website and Services.
Accounts and membership
You must be at least 13 years of age to use the Website and Services. By using the
Website and Services and by agreeing to this Agreement you warrant and represent
that you are at least 13 years of age. If you create an account on the Website, you are
responsible for maintaining the security of your account and you are fully responsible for
all activities that occur under the account and any other actions taken in connection with
it. We may, but have no obligation to, monitor and review new accounts before you may
sign in and start using the Services. Providing false contact information of any kind may
result in the termination of your account. You must immediately notify us of any
unauthorized uses of your account or any other breaches of security. We will not be
liable for any acts or omissions by you, including any damages of any kind incurred as a
result of such acts or omissions. We may suspend, disable, or delete your account (or
any part thereof) if we determine that you have violated any provision of this Agreement
or that your conduct or content would tend to damage our reputation and goodwill. If we
delete your account for the foregoing reasons, you may not re-register for our Services.
We may block your email address and Internet protocol address to prevent further
registration.
Links to other resources
Although the Website and Services may link to other resources (such as websites,
mobile applications, etc.), we are not, directly or indirectly, implying any approval,
association, sponsorship, endorsement, or affiliation with any linked resource, unless
specifically stated herein. We are not responsible for examining or evaluating, and we
do not warrant the offerings of, any businesses or individuals or the content of their
resources. We do not assume any responsibility or liability for the actions, products,
services, and content of any other third parties. You should carefully review the legal
statements and other conditions of use of any resource which you access through a link
on the Website and Services. Your linking to any other off-site resources is at your own
risk.
Intellectual property rights
“Intellectual Property Rights” means all present and future rights conferred by statute,
common law or equity in or in relation to any copyright and related rights, trademarks,
designs, patents, inventions, goodwill and the right to sue for passing off, rights to
inventions, rights to use, and all other intellectual property rights, in each case whether
registered or unregistered and including all applications and rights to apply for and be
granted, rights to claim priority from, such rights and all similar or equivalent rights or
forms of protection and any other results of intellectual activity which subsist or will
subsist now or in the future in any part of the world. This Agreement does not transfer to
you any intellectual property owned by Pure Food Company or third parties, and all
rights, titles, and interests in and to such property will remain (as between the parties)
solely with Pure Food Company. All trademarks, service marks, graphics and logos used
in connection with the Website and Services, are trademarks or registered trademarks
of Pure Food Company or its licensors. Other trademarks, service marks, graphics and
logos used in connection with the Website and Services may be the trademarks of other
third parties. Your use of the Website and Services grants you no right or license to
reproduce or otherwise use any of Pure Food Company or third party trademarks.
Disclaimer of warranty
You agree that such Service is provided on an “as is” and “as available” basis and that
your use of the Website and Services is solely at your own risk. We expressly disclaim
all warranties of any kind, whether express or implied, including but not limited to the
implied warranties of merchantability, fitness for a particular purpose and noninfringement. We make no warranty that the Services will meet your requirements, or
that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any
warranty as to the results that may be obtained from the use of the Service or as to the
accuracy or reliability of any information obtained through the Service or that defects in
the Service will be corrected. You understand and agree that any material and/or data
downloaded or otherwise obtained through the use of Service is done at your own
discretion and risk and that you will be solely responsible for any damage or loss of data
that results from the download of such material and/or data. We make no warranty
regarding any goods or services purchased or obtained through the Service or any
transactions entered into through the Service unless stated otherwise. No advice or
information, whether oral or written, obtained by you from us or through the Service
shall create any warranty not expressly made herein.
Limitation of liability
To the fullest extent permitted by applicable law, in no event will Pure Food Company, its
affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any
person for any indirect, incidental, special, punitive, cover or consequential damages
(including, without limitation, damages for lost profits, revenue, sales, goodwill, use of
content, impact on business, business interruption, loss of anticipated savings, loss of
business opportunity) however caused, under any theory of liability, including, without
limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise,
even if the liable party has been advised as to the possibility of such damages or could
have foreseen such damages. To the maximum extent permitted by applicable law, the
aggregate liability of Pure Food Company and its affiliates, officers, employees, agents,
suppliers and licensors relating to the services will be limited to an amount greater of
one dollar or any amounts actually paid in cash by you to Pure Food Company for the
prior one month period prior to the first event or occurrence giving rise to such liability.
The limitations and exclusions also apply if this remedy does not fully compensate you
for any losses or fails of its essential purpose.
Indemnification
You agree to indemnify and hold Pure Food Company and its affiliates, directors, officers,
employees, agents, suppliers and licensors harmless from and against any liabilities,
losses, damages or costs, including reasonable attorneys’ fees, incurred in connection
with or arising from any third party allegations, claims, actions, disputes, or demands
asserted against any of them as a result of or relating to your Content, your use of the
Website and Services or any willful misconduct on your part.
Dispute resolution
The formation, interpretation, and performance of this Agreement and any disputes
arising out of it shall be governed by the substantive and procedural laws of Georgia,
United States without regard to its rules on conflicts or choice of law and, to the extent
applicable, the laws of United States. The exclusive jurisdiction and venue for actions
related to the subject matter hereof shall be the courts located in Georgia, United
States, and you hereby submit to the personal jurisdiction of such courts. You hereby
waive any right to a jury trial in any proceeding arising out of or related to this
Agreement. The United Nations Convention on Contracts for the International Sale of
Goods does not apply to this Agreement.
Changes and amendments
We reserve the right to modify this Agreement or its terms relating to the Website and
Services at any time, effective upon posting of an updated version of this Agreement on
the Website. When we do, we will revise the updated date at the bottom of this page.
Continued use of the Website and Services after any such changes shall constitute your
consent to such changes.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and
conditions. By accessing and using the Website and Services you agree to be bound by
this Agreement. If you do not agree to abide by the terms of this Agreement, you are not
authorized to access or use the Website and Services.
Disclaimer
This disclaimer (“Disclaimer”) sets forth the general guidelines, disclosures, and terms
of your use of the (Your Domain) website (“Website” or “Service”) and any of its related
products and services (collectively, “Services”). This Disclaimer is a legally binding
agreement between you (“User”, “you” or “your”) and Pure Food Company (“Pure Food”), “we”, “us” or “our”). By accessing and using the Website and Services, you
acknowledge that you have read, understood, and agree to be bound by the terms of
this Disclaimer. If you are entering into this Disclaimer on behalf of a business or other
legal entity, you represent that you have the authority to bind such entity to this
Disclaimer, in which case the terms “User”, “you” or “your” shall refer to such entity. If
you do not have such authority, or if you do not agree with the terms of this Disclaimer,
you must not accept this Disclaimer and may not access and use the Website and
Services. You acknowledge that this Disclaimer is a contract between you and (Your
Brand Name), even though it is electronic and is not physically signed by you, and it
governs your use of the Website and Services.
Representation
Any views or opinions represented on the Website belong solely to the content creators
and do not represent those of people, institutions or organizations that Pure Food Company or creators may or may not be associated with in professional or personal capacity, unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.
Content and postings
You may not modify, print or copy any part of the Website and Services. Inclusion of
any part of the Website and Services in another work, whether in printed or electronic or
another form or inclusion of any part of the Website and Services on another resource
by embedding, framing or otherwise without the express permission of Pure Food Company is prohibited.
Fitness and medical disclaimer
The information available on the Website is for general health information only and is
not intended to be a substitute for professional medical advice, diagnosis or treatment.
You should not rely exclusively on information provided on the Website for your health
needs. All specific medical questions should be presented to your own health care
provider and you should seek medical advice regarding your health and before starting
any nutrition, weight loss or any other type of workout program.
If you choose to use the information available on the Website without prior consultation
with and consent of your physician, you are agreeing to accept full responsibility for your
decisions and agreeing to hold harmless Pure Food Company, its agents, employees,
contractors, and any affiliated companies from any liability with respect to injury or
illness to you or your property arising out of or connected with your use of this
information.
There may be risks associated with participating in activities presented on the Website
for people in good or poor health or with pre-existing physical or mental health
conditions. If you choose to participate in these risks, you do so of your own free will
and accord, knowingly and voluntarily assuming all risks associated with such activities.
The results obtained from the information available on the Website may vary, and will
be based on your individual background, physical health, previous experience, capacity,
ability to act, motivation and other variables. There are no guarantees concerning the
level of success you may experience.
Reviews and testimonials
Testimonials are received in various forms through a variety of submission methods.
They are individual experiences, reflecting experiences of those who have used the
Website and Services in some way or another. However, they are individual results and
results do vary. We do not claim that they are typical results that consumers will
generally achieve. The testimonials are not necessarily representative of all of those
who will use Website and Services, and Pure Food Company is not responsible for the
opinions or comments available on the Website, and does not necessarily share them.
People providing testimonials on the Website may have been compensated with free
products or discounts for use of their experiences. All opinions expressed are strictly the
views of the reviewers.
The testimonials displayed are given verbatim except for grammatical or typing error
corrections. Some testimonials may have been edited for clarity, or shortened in cases
where the original testimonial included extraneous information of no relevance to the
general public. Testimonials may be reviewed for authenticity before they are available
for public viewing.
Indemnification and warranties
While we have made every attempt to ensure that the information contained on the
Website is correct, Pure Food Company is not responsible for any errors or omissions, or
for the results obtained from the use of this information. All information on the Website
is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the
results obtained from the use of this information, and without warranty of any kind,
express or implied. In no event will Pure Food Company, or its partners, employees or
agents, be liable to you or anyone else for any decision made or action taken in reliance
on the information on the Website, or for any consequential, special or similar damages,
even if advised of the possibility of such damages. Information contained on the
Website are subject to change at any time and without warning.
Changes and amendments
We reserve the right to modify this Disclaimer or its terms relating to the Website and
Services at any time, effective upon posting of an updated version of this Disclaimer on
the Website. When we do, we will revise the updated date at the bottom of this page.
Continued use of the Website and Services after any such changes shall constitute your
consent to such changes.
Acceptance of this disclaimer
You acknowledge that you have read this Disclaimer and agree to all its terms and
conditions. By accessing and using the Website and Services you agree to be bound by
this Disclaimer. If you do not agree to abide by the terms of this Disclaimer, you are not
authorized to access or use the Website and Services.
Contacting us
If you would like to contact us to understand more about this Disclaimer or wish to
contact us concerning any matter relating to it, you may send an email to info@purefoodcompany.com
This document was last updated on 2/15/23.
